Sheba 360 – Privacy Policy

This Privacy Policy describes how [Your Company Name/Sheba 360 Legal Entity] (“Sheba 360,” “we,” “us,” or “our”) collects, uses, and discloses your information when you use our website, mobile applications, and services (collectively, the “Service”). By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
We collect various types of information to provide and improve our Service to you.

1.1. Personal Information
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Contact Information: Name, email address, phone number, postal address.

Account Information: Username, password, profile picture.

Demographic Information: Age, gender, date of birth.

Payment Information: Billing address, payment method details (e.g., credit/debit card numbers, bank account information) – Note: We do not store full payment card details on our servers; these are processed securely by third-party payment processors.

Service-Related Information: Information related to services you book, products you purchase, your preferences, and interactions with service providers/merchants.

User-Generated Content: Reviews, ratings, comments, and other content you submit through the Service.

1.2. Usage Data
We also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”). This Usage Data may include information such as:

Your computer’s Internet Protocol address (e.g., IP address).

Browser type and version.

The pages of our Service that you visit.

The time and date of your visit.

The time spent on those pages.

Unique device identifiers.

Other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

1.3. Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time by way of your device settings.

1.4. Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

Examples of Cookies we use:

Session Cookies: We use Session Cookies to operate our Service.

Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

Security Cookies: We use Security Cookies for security purposes.

2. How We Use Your Information
Sheba 360 uses the collected data for various purposes:

To provide and maintain our Service.

To notify you about changes to our Service.

To allow you to participate in interactive features of our Service when you choose to do so.

To provide customer support.

To gather analysis or valuable information so that we can improve our Service.

To monitor the usage of our Service.

To detect, prevent, and address technical issues.

To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.

For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service.

To contact you: By email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

To manage your requests: To attend and manage your requests to us.

For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.

For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

3. How We Share Your Information
We may share your personal information in the following situations:

With Service Providers/Merchants: To facilitate the booking of services or purchase of products, we share necessary information with the relevant service providers or merchants.

With Third-Party Service Providers: We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

For Business Transfers: If Sheba 360 is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

With Other Users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

With Your Consent: We may disclose your personal information for any other purpose with your consent.

Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation.

Protect and defend the rights or property of Sheba 360.

Prevent or investigate possible wrongdoing in connection with the Service.

Protect the personal safety of users of the Service or the public.

Protect against legal liability.

4. Data Security
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Choices and Rights
You have certain rights regarding your personal information:

Access and Correction: You have the right to access and update your personal information through your Account settings or by contacting us directly.

Deletion: You may request the deletion of your Account and personal data, subject to certain legal obligations.

Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Cookie Preferences: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Third-Party Links
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children’s Privacy
Our Service does not address anyone under the age of [e.g., 13]. We do not knowingly collect personally identifiable information from anyone under the age of [e.g., 13]. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of [e.g., 13] without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.