Sheba 360 – Cancellation Policy

This Cancellation Policy outlines the terms under which services booked through the Sheba 360 platform may be cancelled and any associated refund procedures.

1. General Cancellation Policy
Service fees paid by the Client to Sheba 360 or directly to a Service Provider are generally non-refundable. However, Sheba 360’s support management team may review and make decisions on a case-by-case basis under specific circumstances.

2. Applicable Scenarios for Review
Sheba 360’s support management team may consider cancellations and potential refunds in the following situations, following an investigation:

Service Cancellation by Provider: If the Client has fully paid for a specific job or service, but the job was subsequently cancelled by the Service Provider due to unforeseen issues or unavailability.

Dispute within Warranty Period: If a job has been served and the customer has cleared the bill, but a valid dispute arises within the agreed-upon warranty period, leading to a decision for a partial or full refund.

Advance Payment Exceeding Service Cost: If the Client paid in advance for a service, but the actual cost of the service rendered was less than the amount paid.

3. Refund Process
In cases where a refund is deemed applicable by the Sheba 360 support management team:

Refund Method: The refund will typically be provided in the form of a Sheba 360 promo code, which can be used for availing future services on the platform. Any other applicable refund method shall be communicated to the customer in due time.

Disbursement Timeline: Refunds, subject to applicability, shall be disbursed within 7 to 15 business days from the date the refund request has been initiated and approved.

4. How to Request a Cancellation Review
To request a review for a cancellation or potential refund, please contact our customer support team through the contact information provided on our website or mobile application. Please provide all relevant details and documentation related to your service booking and the reason for cancellation.

5. Changes to This Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Service after any changes signifies your acceptance of the revised policy.